Player Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you give us when you register, play, deposit or otherwise use our services. We take your privacy seriously and set out, in clear terms, the categories of information we handle, why we process it and how you can manage your data.
Types of data we collect
We collect information you provide directly and information we gather automatically when you use our site or apps. This helps us operate accounts, process payments and keep the site secure.
Personal data
Personal data may include your name, date of birth, contact details (email and phone), postal address, identity documents provided for verification (for example passport, national ID or driving licence) and other KYC information you submit.
Technical data
Technical data includes IP address, device identifiers, browser and operating system details, location derived from your IP and log data about how you interact with our services. We also use cookies and similar technologies to support functionality and analytics.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, bet and game history, bonus and promotion activity and communications about transactions or disputes.
How we use your information
We use your data to create and manage your account, process payments, verify identity, prevent fraud and money laundering, respond to support requests and comply with legal obligations. We may also use data to personalise our services and to send you marketing communications where you have given consent.
Data protection practices
We protect personal information using industry-standard measures such as access controls, encryption in transit and at rest, regular security reviews and staff training. Access to personal data is limited to authorised personnel and service providers who need it to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, analyse site usage and support advertising. You can control cookie settings through your browser or via our cookie controls where available. Disabling certain cookies may affect site functionality.
User rights
You have rights over the personal data we hold about you, including the right to access, correct, restrict processing, object to certain uses and request deletion where applicable. You may also withdraw consent for direct marketing at any time.
Access, correction and deletion of data
To exercise your rights or ask questions about your data, contact our privacy team at [email protected]. We may need to verify your identity before making changes. In some cases we may retain anonymised records for operational or legal purposes.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud-prevention services, IT and hosting providers, and law enforcement where required. We require these parties to protect data and only process it for the purposes we specify.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the updated policy on this page and recommend you review it periodically for any changes.