Responsible Gambling Policy

At Luna we take responsible gambling seriously. We want play to stay fun and within your control, so we provide clear tools and guidance to help you manage your activity, protect your account, and step back when play is no longer enjoyable. If you ever need a break or extra support, our team is here to help.

Player protection principles

We prioritise player safety by promoting controlled play, transparent account controls, and quick access to support. Our approach is practical: prevent harm where possible, offer easy-to-use limits, and respond promptly to requests for help or account changes.

Activity-control tools

You can manage your play directly in your account. Available controls include deposit limits, loss limits, session time limits, reality checks, short breaks (time-outs), and long-term self-exclusion. Tools are designed to be simple to set up and change, and our support team can assist if you prefer help over live chat or email.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be adjusted at any time, but increases may include a short waiting period for your protection. Lowering your limit will take effect immediately.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. Use this to keep losses within an amount you can afford. You can view and update limits in your account settings or contact support if you need assistance.

Time limits and reality checks

Session time limits and reality checks help you monitor play duration. Enable periodic reminders that show how long you have been playing and how much you have wagered. These prompts are useful for keeping play within intended timeframes.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a defined period. Self-exclusion is a strong protection measure: once set, the account will be closed and we will restrict access for the duration you choose. Requesting self-exclusion can also include blocking from marketing and reactivation safeguards.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to gamble, spending more time than planned, hiding activity, or changes in sleep and work patterns. If you notice any of these, consider using limits or taking a break and seek advice.

Tips for maintaining control

Practical steps include setting pre-commitment limits, scheduling session breaks, avoiding gambling when stressed or impaired, only using funds you can afford to lose, and reviewing your activity regularly. Small, consistent controls help keep play enjoyable.

Professional help and support organisations

If you need extra support, professional organisations can offer confidential advice and practical tools. We signpost recognised help services and the names of local support bodies may be shown on our responsible gambling page in your account. You can also contact our support team to discuss options and set up protection measures.