Response Time
Need help? Our support team is ready to assist with account questions, verification, technical issues or general feedback. Reach out any time for guidance on deposits, withdrawals, bonus queries or site features. We offer quick live chat responses plus email support and will route specialist queries to payments, VIP or security teams as needed. Use live chat for quickest help or email for documents and billing.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat (fast response) |
| General enquiries | [email protected] (general enquiries, email reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner programme team) |
| Phone | +44 20 7946 0158 (English support) |
| Working hours | 24/7 (live chat; email Mon-Fri, 09:00-18:00) |
Email assistance
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing this information helps us process your request faster and avoids delays while we verify or review submitted documents.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day. Simple requests are often handled via live chat or email the same day, while more complex cases, such as account verification, payment investigations or regulatory checks, may take longer to resolve depending on the issue and required documentation. We will keep you updated throughout.
Feedback
We welcome your feedback, suggestions, and ideas to help improve the site. Please tell us what you like, what could be better, or any features you’d like to see. All messages are read carefully by our team and used to shape updates and improve the overall user experience. Your input makes a real difference - thank you for taking the time to share.