Terms of Use

These Terms and Conditions describe the rules that apply when you use Luna. They set out the relationship between us and our players, covering account responsibilities, eligibility, promotions, payments and how disputes are handled. By registering or using the site you agree to follow these rules and any additional conditions published in our help pages or promotional terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or allow third parties to access your account. We may suspend or close accounts that show signs of fraud, money laundering, bonus abuse, chargebacks, or other suspicious activity. You must notify support immediately if you suspect unauthorized access.

Eligibility requirements

To use Luna you must meet the age requirement and be legally permitted to gamble where you live. Only one account is allowed per person, household, IP address or device unless otherwise authorised. We restrict access from countries where play is prohibited and we may refuse registration from certain jurisdictions in line with our terms.

Acceptable platform use

Use the site for lawful, personal play only. Prohibited conduct includes collusion, use of bots or automated tools, creating multiple accounts to bypass limits, and attempting to evade geographic restrictions with VPNs or other methods. Any abuse of the platform may lead to forfeiture of winnings and account closure.

General bonus and promotion rules

Promotions are subject to specific terms that must be accepted when claiming a bonus. Standard conditions include minimum deposit thresholds and wagering requirements. Where applicable, wagering requirements will be shown in the promotion terms - for example, a common structure used on the site is 30x wagering on the combined deposit and bonus and 60x on free-spin winnings. Game contribution rates, maximum bet limits while a bonus is active, and expiry periods for bonuses are set out in the promotion rules. Bonus abuse or breach of these rules may result in cancellation of the bonus and any related winnings.

Deposits and withdrawals

We accept a range of payment methods displayed in the cashier. Minimum deposit levels and available methods depend on your chosen currency. Deposits are normally processed instantly and we do not typically charge deposit fees, though third-party fees may apply. Withdrawals are subject to verification and our standard checks; internal processing times may apply before funds are sent to your chosen method.

Verification checks

Before processing withdrawals, we may request identity and address documents, proof of payment and source-of-funds evidence. You must provide requested documents promptly. Delays in verification can affect withdrawal timing.

Dispute resolution

If you have a question or dispute contact our support team via live chat or email at [email protected]. We aim to resolve issues quickly and fairly. Serious disputes may require account review, audit of play history or withholding of funds while checks are completed. Our decision will be based on the terms and evidence available.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on the site and, where appropriate, notify registered players. Continued use of the site after updates indicates acceptance of the new terms, so please review the terms periodically.